Refund and Cancellation Policy
1.Introduction
This Refund and Cancellation Policy outlines the terms and conditions under which refunds and cancellations are processed for Engagezilla’s services. By subscribing to or purchasing our services, you agree to the terms set forth in this policy.
2.Subscription Services
Engagezilla operates on a subscription-based model, offering various plans to cater to different business needs.
2.1. Cancellation of Subscription
- Notice Period: You may cancel your subscription at any time. To avoid being charged for the next billing cycle, please ensure that cancellation requests are made at least 5 days before your next billing date.
- Access Post-Cancellation: Upon cancellation, you will continue to have access to the services until the end of your current billing period. No further charges will be incurred after the effective cancellation date.
2.2. Refund Eligibility
- No Refunds for Unused Days: NO REFUNDS will be offered for remaining unused days upon cancellation from an existing Subscription Plan.
- No Refunds for Downgrades: NO REFUNDS will be offered if a downgrade is requested before the end of the current billing term.
- No Refunds for Account Closure: There will be NO REFUNDS for the amount left in your Engagezilla Account if you are closing an account with us.
3.How to Cancel Services
To cancel your subscription or any services:
- Contact Method: Please email our support team at hello@engagezilla.com with your account details and the specific service you wish to cancel.
- Processing Time: Cancellation requests will be processed within 5 business days.
4.Refund Process
Given the terms outlined in Section 2.2, refunds are generally not provided. However, if you believe your situation warrants an exception, please contact us:
- Request Submission: Email our support team at hello@engagezilla.com with your account information and the reason for your refund request.
- Review and Response: We will review your request and respond within 5 business days.
5.Changes to This Policy
Engagezilla reserves the right to modify this Refund and Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our terms.
Note: As Engagezilla is an unofficial tool developed independently to support small and medium businesses in automating their operations through WhatsApp, we do not have any association with WhatsApp or its parent companies. Improper usage of this tool may violate WhatsApp’s Terms & Conditions; hence, we are not responsible for any actions taken by WhatsApp, including account suspensions or bans